RETURN POLICY

Start here if your item arrived damaged, defective, or doesn’t match what was shown on our website.

BONNOVAECOM covers the cost and handles resolution for any issue tied to manufacturing defects or fulfillment errors — such as damaged items, defective zippers, tears, material defects, significant color discrepancies, or substantial differences between the product received and the website description or images.

Begin with this if you chose the wrong size or color, or no longer want the item — and there’s no defect or discrepancy.

You’re responsible for return shipping costs in these cases, and the item must be returned in its original, unworn condition.

Start here before sending anything back.

Contact customer service first at cs@bonnovaecom.com, include your order number and a clear description of the issue or reason — photos may be requested to help assess your case.

Start here once you’ve been approved to return.

We process refunds or remedies only after the item is received and inspected at our returns facility, per our Return Policy.

Start here to ship it correctly.

Use a tracked shipping service and ensure your order number is clearly associated with the return package — return instructions and the correct address are provided exclusively via email response to cs@bonnovaecom.com.